Frequently Asked Questions

When will my order ship?

Orders are generally processed within one business day, excluding holidays. Afternoon and weekend orders may begin processing the next business day. Delivery estimates and available shipping methods appear at checkout. Please see our shipping policy for full details.

How much is shipping?

Shipping charges depend on your destination, package weight and selected method. Your total is shown at checkout before payment.

Will my gift arrive by a particular date?

Check the delivery estimates at checkout. For a time-sensitive gift, contact us before ordering. We have not announced a holiday order cutoff.

What is included with my gift?

Contents and packaging vary by product. Check the individual product description and photos before ordering. Gift wrapping or a personal message is not included unless the listing specifically says so.

Can I return or cancel an order?

Returns are generally not accepted except where required by law or covered by our policy. Please request cancellation within 15 minutes of ordering and contact us immediately about a damaged, defective or incorrect item. Read our refund policy for complete terms and any statutory rights.

Where does your sage come from?

We do not currently publish a verified farm or harvest origin for white sage or palo santo. Please ask us about the specific item before ordering if this matters to your purchase.

How do I care for candles and smudge products?

Follow the instructions supplied with your item. Never leave a flame unattended. Keep flames away from children, pets and anything flammable, and use a suitable heat-resistant surface. Ventilate the space when burning incense or sage.

How do I contact you?

Email tomokomamaca@gmail.com with your order number, if applicable.